It is essential to get a professional SLA IT contract when you engage the services of an Outsourcing Company. This will help your company to concentrate on its core business activities and not waste precious time and resources on internal problems. There are certain things that should be considered when you get an IT contract, which will help you to avoid any future complications.
Before you get signed up, ensure that you are being provided with all the services and support that you require for the project. The agreement that is signed between you and the Outsourcing Company should include the scope of outsourcing. It is important to have this in writing so that you can refer back to it whenever there is a problem. Your contract should also specify the type of technical support that is to be provided by the outsourcing company. In addition to this, it should clearly state the charges that you would have to incur and this should be included on the contract.
Find out whether you are being charged for your services in house or on a contractual basis. Depending on the company that you are engaging, you might have to pay for all the equipment and resources yourself. On the other hand, some companies charge a specific amount for a particular period of time. Find out if the company that you are engaging with has the right to lease equipment or resources from you. There are different pros and cons associated with every option and it is important that you understand them before you sign on the dotted line.
Do not assume that the costs stated in the SLA contract will remain the same throughout the term of the contract. It is possible that the charges might increase after the completion of the contract. Some companies offer incentives to their clients, who tend to stick to the agreement. You should check all these features out before you sign on the dotted line. You might want to look at different packages offered by different companies before making a decision.
The fees charged by an SLA provider can vary drastically. You should therefore have a good idea of what you should expect before you get signed up. The terms and conditions should be clearly stated in the contract. It is also advisable to get quotes from various companies before you choose one. The cost of leasing a computer or other equipment depends on the type of machine that you want to buy and the company that you want to deal with. The more features you want in the equipment, the more you will have to pay.
When you sign on the dotted line, don’t forget to read what is contained in the contract carefully. Most contracts contain clauses that are hard to understand or misread. Make sure that you know what these clauses state before you proceed. Your contract should not include any hidden charges or penalties. It is extremely important that you understand what these charges are and whether they are included in the original quote that you received.